Angry abou a specific company customer support? Looking minutes on a utility bill to find a customer support phone number? Here is something to help you. What are the best support departments of Fortune 500 companies ? How can you reach them ? A retail chain based in the United States, Puerto Rico and Canada, Petsmart, Inc. sells specialty pet supplies and services for a broad range of animals, including dogs, cats, birds, fish, amphibians and a lot more. This company also provides dog training and helps stray pets find homes with families. Currently, it holds a 33.9% customer service rating. Subway is a U.S. fast food restaurant franchise that is popular for its submarine sandwiches and salads. Operated by Doctor’s Associates, Inc., Subway has 40,855 branches in 105 countries and is considered the largest restaurant chain in the world. Since 2007, it has been consistently ranked among the Top 500 Franchises list of Entrepreneur and currently holds a 34.3% customers service rating.
The American Customer Satisfaction Index (ACSI) ranks fast-food giant, Chick-fil-A, higher than any other American company, when it comes to customer service. ACSI scientifically analyzes multiple points of data, compiled via customer interviews, to figure out which companies are hitting all the right notes and which ones aren’t when it comes to keeping customers happy. The beloved chicken sandwich spot’s A+ rating comes as no surprise to Linda Murray Bullard, chief business strategist at LSMB Business Solutions. “Chick-fil-A has the cheeriest employees, who go over and above to call their customers by name, and get their order right the first time,” she explains. “In addition to great customer service, this national restaurant chain also has a great product.
One of the biggest factors in good customer service is speed, especially when a client is requesting something that’s time sensitive. Several years ago, STELLAService conducted a response time report and found that the average email response time for the top 100 Internet companies was 17 hours. Today, it’s not much better as own customer service study found that the average response time is 12 hours. While Frost reported that 41% of consumers surveyed listed being put on hold as their biggest frustration. Make sure you don’t leave customers waiting. A great example of this is when Lexus recalled a series of Lexus ES 350 sedans and asked car owners to visit a dealership to bring their cars in. Instead of having to sit in a waiting room watching their cars being worked on, customers were given a brand new Lexus instead.
Many customer support reps are judged based on the number of emails they answer and close. This approach, that speed matters more than quality, can lower the quality and the incentive to deliver a great service. Research shows that customers prefer quality over speed. The best in class companies all scored highly in their replies. A high quality answer is always better than a low quality answer, even if the high quality response takes a little longer to compose. Another key finding from the study found that the best in class companies are not limited to one country. In fact, when we look at all countries that were included in the benchmark report, Scandinavian countries performed the best! (Tweet this!)
Phone numbers for all companies! This website focuses on offering fast access to details about any big company client support department, with a lot of additional information, like phone contacts, email, live chat addresses and so on. See more details about Customer service number.